Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked.
Our Return Policy
We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: Two complimentary returns are allowed per customer, per year. A Return Merchandise Authorization (RMA) number is required for all returns. You may request an RMA by following the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days. Our diamond buyback program is an option if you are outside of our return window.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-346-231-0000. Please retain all packing materials unless instructed otherwise by Tego Jewelers. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Tego Jewelers is not responsible for lost or damaged returned shipments.
Engraved jewelry items other than rings may not be returned. All Tego Jewelers engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of Tego Jewelers engraving from any exchanged or resized ring is free with no additional engraving fee. Diamonds purchased as part of our Tego Jewelers Diamond Upgrade Program may not be returned for credit, but can be exchanged within 30 days. Special orders are final sale and are not eligible for return or exchange. Returns without a Tego Jewelers Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer tool.
Diamond Buyback Option
Tego Jewelers buyback program allows customers to sell a loose diamond or piece of diamond jewelry for a cash offer based on current market value. Tego Jewelers considers diamonds that are 0.30-carat and larger (at least one diamond in a piece of jewelry must be that size) and extends a minimum guaranteed cash offer, sight-unseen, that is issued immediately upon receipt and inspection of the diamond. Tego Jewelers will provide you a free insured shipping kit to get the diamond to US and requires a GIA report, number, or as much information as possible about the stone.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to Canada Post). Tego Jewelers reserves the right to charge your credit card for any fees we incur at time of package receipt.
For orders shipping to China, the 30-day period begins on the date you receive your order.
How to Prepare a Return or Exchange
To return a diamond or jewelry item to Tego Jewelers, please follow the process below:
Select your carrier and initiate your return. If returning within 30 days, a free FedEx shipping label will be emailed to you once you have initiated your return (limit of two complimentary returns per customer, per year). If returning outside of 30 days (for resizing, cleaning, or repairs), you may return your merchandise using the carrier of your choice. All returns require a Return Merchandise Authorization (RMA) number that must be clearly written on the outside of the shipping box you are returning. Simply print the label and affix to the outside top portion of the box. We offer the following options to initiate your return:
For single jewelry items $500 or less being returned for refund within 30 days:
We offer convenient and easy returns for a refund of individual items of $500 or less within our 30-day return period. Please e-mail firstname.lastname@example.org for further details and to begin this process. (restrictions apply)
For single jewelry items over $500, and items for exchange, repair, or resize:
Please call a Tego Jewelers Diamond and Jewelry Adviser at 1-346-231-0000.
We are available 24 hours a day, 7 days a week.
Package your item(s) securely in the original packing materials. If your return is for refund or exchange, please include any diamond grading reports or appraisal(s). Diamond grading reports and appraisals are not required for repairs and resizes. If your item was delivered with a diamond report and that report is not returned, you will be liable for the USD $150 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Tego Jewelers anywhere on the outside of the box.
Insuring your return shipment for its full purchase value is strongly recommended. We are not responsible for lost or stolen articles. If using our complimentary return service, the shipping label emailed to you includes insurance protection. If you are not using our complimentary service (ex. free return label quota already met, or returning for resizing, cleaning, or repairs outside of 30 days), we offer an expedited return shipping option through FedEx shipping service and insurance at discounted rates.
After Your Return is Received:
Returns are processed weekdays and typically entered into our system within 24 business hours of receipt. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow five to 15 business days for this process to complete.
For refunds, please allow an additional three to four days to issue your credit and another two to eight days for your credit card company to refund your account. You may wish to contact your credit card company on posting guidelines as they can vary. Bank wire refunds of USD $1000 or greater typically take seven to 10 business days after the return has been processed. Returned orders with bank wire as the original payment method and a credit amount under USD $1000 will be refunded via check. Checks are sent via regular US Mail to the billing address in the original order (unless otherwise requested) and typically deliver within one week after the return has processed. Orders paid for through PayPal will be credited back to your PayPal account. Please allow up to two weeks for your account to be credited.
Please note that after a significant holiday, heavier return volumes can double the normal return processing times.
If you are expecting a return shipment you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.
Cancel or Change an Order:
If you would like to change or cancel an order please call a Tego Jewelers Diamond and Jewelry Adviser at 1-346-231-0000. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Frequently Asked Questions
Are there items that cannot be returned?
Special orders and engraved jewelry items (other than rings) are final sale.
Can I return or resize an engraved ring?
Any ring where personal engraving was added may be returned, exchanged or resized where possible (with the exception of special orders), however the $25.00 engraving fee is non-refundable.
How long does it take for a credit to process?
Once a returned item passes our quality inspection and is fully processed for refund, it typically takes two to eight days for your credit card company to refund your account. You may wish to contact your credit card company on posting guidelines as they can vary. Bank wire refunds USD $1000 or greater typically take seven to 10 business days after the return is processed. Returned orders with bank wire as the original payment method and a credit amount under USD $1000 will be refunded via check. Checks are sent via regular US Mail to the billing address in the original order (unless otherwise requested) and typically deliver within one week after the return has processed.
Who pays for return shipping?
Our commitment to you does not end at delivery. All items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. Please note: Two complimentary returns are allowed per customer, per year.